Research Article

A Model for Managing the Performance of CMMS Deployment in High-Rise Office Buildings: A View from Lagos, Nigeria

Table 1

Important supportive organisational elements.

Observed variablesReferenceAcronyms

Maintenance implementationKoussaimi et al. [64]; Queensland Government [58]; Raveenthiran [59]; Baaki et al. [65]; Liptrot and Palarchio [104]; Lee and Scott [60]; Horner et al. [69]; Lundgren et al. [70]
(i) Maintenance strategiesFredriksson and Larsson [105]; Horner et al. [69]Pr1
(ii) Maintenance labourOlanrewaju and Abdul [68]; Raveenthiran [59]Pr2
(iii) Maintenance equipment and techniqueOlanrewaju and Abdul [68]; Molochnikov et al. [106]Pr3
(iv) Failure and downtimeEngeler et al. [107]; Márquez [57]Pr4
(v) Predetermined intervalRaveenthiran [59]Pr5
(vi) Monitoring and inspectionRaveenthiran [59]Pr6
(vii) Acquisition of maintenance dataMárquez [57]Pr7
(viii) Maintenance managerCrespo and Gupta [108]; Ruparathna et al. [109]; Raveenthiran [59]Pr8
(ix) Spare parts and materialsMárquez [57]; Oliveira et al. [110]Pr9
Backlog and priority controlMike [74]; Jandali et al. [111]
(i) Maintenance log reportMike [74]BCPS1
(ii) Asset hierarchyRaveenthiran [59]; Mike [74]BCPS2
(iii) Centralised asset controlBalouei et al. [10]; Mike [74]; Raveenthiran [59]BCPS3
(iv) Mobile friendly solutionMike [74]BCPS4
(v) Condition monitoring sensors and barcode lookupMike [74]BCPS5
Execution procedureQueensland Government [58]; Muchiri et al. [112]; Pintelon and Van Wassenhove [113]
(i) Efficient work orderRaveenthiran [59]; Queensland Government [58]; Muchiri et al. [112]; Gado and SamehHussien [114]MEP1
(ii) Job schedulingPintelon and Van Wassenhove [113]MEP2
(iii) BreakdownKeneley [115]; Raveenthiran [59]MEP3
(iv) TimeRaveenthiran [59]MEP4
(v) UsageRaveenthiran [59]MEP5
(vi) ConditionQueensland Government [58]MEP6
(vii) EventQueensland Government [58]MEP7
Standard operating procedureLibal et al. [71]
(i) Define maintenance reasonLibal et al. [71]SOP1
(ii) Define locationLibal et al. [71]SOP2
(iii) Define codingLibal et al. [71]SOP3
(iv) Who is responsibleLibal et al. [71]SOP4
(v) Define asset and criticalitiesLibal et al. [71]SOP5
(vi) Define material usageLibal et al. [71]SOP6
(vii) Define workflow procedureLibal et al. [71]SOP7
(viii) Evaluation of job doneLibal et al. [71]SOP8
Service level agreementMohamed et al. [39]; Verma [116]
(i) Type of service to be outsourcedMohamed et al. [39]OM1
(ii) Disruption periodsMohamed et al. [39]OM2
(iii) Reliability and responsiveness of service providerMohamed et al. [39]OM3
(iv) Consequences for not meeting deadlineMohamed et al. [39]OM4
(v) Procedure for reporting issues with the serviceMohamed et al. [39]OM5
Strategic planEdirisinghe et al. [117]; Márquez [57]; Raveenthiran [59]
(i) Asset priorityIsmail [118]; Raveenthiran [59]STP1
(ii) Operating costRaveenthiran [59]; Márquez [57]STP2
(iii) Maintenance costEdirisinghe et al. [117]; Márquez [57]STP3
(iv) Element hierarchyRaveenthiran [59]STP4
Maintenance IDLiptrot and Palarchio [104]; Queensland Government [58]; Raveenthiran [59]
(i) Type of useRaveenthiran [59]MID1
(ii) Age of buildingRaveenthiran [59]MID2
(iii) Material typeRaveenthiran [59]MID3
(iv) Exposure to nature or other factorsRaveenthiran [59]MID4
Personnel attitudeAdetoro and Damilola [34]; Harrison et al. [119]; Saari and Judge [120]; Asiedu et al. [46]; Eagly and Chaiken [97]; Mohammad et al. [121]; Gouws and Trevelyan [53]; Kutucuoglu et al. [96]
(i) EfficacyBandura and Wessels [98]; Maddux and Gosselin [99]PA1
(ii) BelongingnessLee and Robbins [100]; Asiedu et al. [46]; Dartey-Baah [101]; Meyer et al. [102]PA2
(iii) Behaviour changeElmualim et al. [103]PA3
Maintenance reviewDukić et al. [122]; Eyerusalem [123]; Labib [124]; Márquez [57]; Muchiri et al. [112]; Parida [125]; Parker [90]
(i) User’s feedbackHammami et al. [78]; Stokic et al. [75]; Syafar and Gao [76]; Giannozzi et al. [77]; Nguyen et al. [79]Per1
(ii) Workforce utilisation and skill levelWemmerlöv [80]; Campbell [81]; Brusco and Johns [82]; Burleson et al. [83]; Stanley [84]Per2
(iii) Mean time between failureNextTechnik [85]Per3
(iv) Equipment recordPatel and Chotai [86]Per4
(v) Regulatory complianceSadiq and Governatori [87]Per5
(vi) Mean time to repair (MTTR)NextTechnik [85]Per6
Maintenance policyLee and Scott [60]
(i) In-line with national policyZubairu [126]MP1
(ii) Formal trainingBaaki et al. [65]MP2
(iii) Procedure for meeting schedule with staffFarahani and Lipsett [127]MP3
(iv) Practice and procedure with time documentedAdewunmi et al. [128]; Fraser [129]MP4
(v) Quality assuranceAsubonteng et al. [92]; Muchiri et al. [112]MP5
(vi) Record keeping systemKoleoso et al. [36]; Muchiri et al. [112]MP6
(vii) Review of policyMárquez [57]MP7
(viii) Provision of outsourced servicesAbdeen and Sandanayake [130]; Toni et al. [131]MP8
(ix) Departmental maintenance guideline and action planGandhare et al. [132]; Alzaben [133]MP9
(x) Schedule for preventive maintenanceMárquez [57]; Eti et al. [134]MP10
(xi) Personnel classification affiliating with the training requiredZawawi and Kamaruzzaman [4]; Jardine et al. [135]MP11
CMMS performanceIsmail [136]; Balouei et al. [10]; Amankwah et al. [26]; Tumiran [88]; Abdullahi and wan Yusoff [89]; Parker [90]
(i) Service qualityCupello [91]; Asubonteng et al. [92]; Haddad et al. [93]; Khan and Tabassum [94]; Myeda et al. [5]CMP1
(ii) Proportion of planned versus achievedPanuwatwanich [137]; Muchiri et al. [95]CMP2
(iii) Overall equipment efficiencyMuchiri et al. [95]; Eyerusalem [123]CMP3