| | Dimension | Performance evaluation indicators during operation and maintenance period |
| | Stakeholder needs | KPI1: introduce advanced equipment, technology, and management experience (public sector)
KPI2: the user’s appropriate rate, price adjustment, and compensation mechanism to ensure the sustainability of the project and the reasonable profit of the social capital (public sector and social capital)
KPI3: end-user satisfaction (the public) | | Strategy | KPI4: value for money during the project life cycle | | Process | KPI5: project’s profitability, solvency, and financial sustainability
KPI6: compliance, contract performance, and management and dispute resolution
KPI7: social, environmental, and economic externalities, including health, safety and environment (HSE) management, relations with surrounding communities, reduction of carbon and exhaust emissions, noise and vibration pollution, promotion of employment and local economic development, etc.
KPI8: operational management and service quality, including transportation volume, comfort level, punctuality rate, complaint rate, failure rate, accident rate, average waiting time, etc.
KPI9: application of advanced technology equipment, management, and maintenance of facilities
KPI10: effective interface management | | Capacity | KPI11: the qualifications and capabilities of the project team, including experienced employees, training and learning systems, information management systems, etc.
KPI12: innovation and sustainable development, including operation innovation, facility maintenance innovation, etc. | | Stakeholder contribution | KPI13: supervision and support of the public sector (operation, maintenance)
KPI14: effective public participation (evaluation)
KPI15: trust and cooperation of stakeholders |
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