Development of an E-Commerce Chatbot for a University Shopping Mall

Figure 10

(a) shows that about 50% of users thought that Hebron’s functionality was good and satisfactory. (b) suggests that Hebron fulfilled about 60% of its functionality. (c) shows that 60% of users rated Hebron’s interface as good. (d) Usability Rating. (e) shows that all the testers (100%) thought that Hebron was highly recommendable.

(a)

(b)

(c)

(d)

(e)