Machine Learning Classification Techniques for Detecting the Impact of Human Resources Outcomes on Commercial Banks Performance

Table 3

Human resources outcomes framework dimension code and items.

S/N	Items	Dimension	Dimension code
1	Sufficient effort is made to get the opinions of people who work here	Employee attitude	EmpAtt
2	I am given a real opportunity to improve my skills in this company
3	I feel encouraged to come up with new and better ways of doing things
4	I like the kind of job I do
5	My work gives me a feeling of personal accomplishment
6	My job makes good use of my skills and abilities
7	How satisfied are you with your involvement in the decisions that affect your work?
8	How satisfied are you with the opportunity to get a better job at this company?
9	How satisfied are you with the information you receive from management regarding what is going on in this company?
10	How satisfied are you with the training you received for your present job?
11	How satisfied are you with your physical working conditions?
12	How satisfied are you with your involvement in the decisions that affect your work?
13	I participate in solving problems in the organization	Employee behavior	EmpBeh
14	I become involved in work committees in the organization
15	The manager proposes changes that will have an impact outside his/her workgroup
16	The manager expresses his/her ideas in discussion groups in the organization
17	The manager makes suggestions to improve the organization’s functioning
18	I help coworkers do their work
19	I provide constructive feedback that helps a coworker
20	I keep coworkers informed of the progress of his/her work in group projects
21	Questions inefficient ways of doing things in his/her workgroup
22	Introduces new ways of doing things in his/her workgroup
23	Suggests improvements to increase his/her work group’s efficiency
24	An employee does everything in his/her power to satisfy the customer, even when there are problems
25	Makes suggestions to improve the products and/or services offered to customers
26	Projects a positive image of the organization to customers
27	The supervisor helps you by doing things that are not part of his/her regular duties
28	The supervisor keeps you informed of important events which concern you
29	The supervisor suggests ways towards improving the work group’s performance
30	The supervisor advises you on ways to improve your management practices
31	Ability to attract the best employees	Employee skills	EmpSkills
32	Ability to retain essential employees
33	Cooperation between management and other employees
34	Cooperation among employees in general
35	Motivation among employees in general
36	Quality consciousness among employees in general
37	Spending per employee
38	Absence rate
39	Turnover rate
40	Job satisfaction
41	Organizational commitment
42	Customer complaints