Advances in Human-Computer Interaction

Research Article

Heuristic Evaluation: Comparing Generic and Specific Usability Heuristics for Identification of Usability Problems in a Living Museum Mobile Guide App

Table 3

Usability issues, average severity, and its mapping with Nielsen’s Heuristic and SMART heuristics.
Problems/Usability IssuesAverage RatingNielsen HeuristicsSMART heuristic
Not consistent font4H4SMART 2
Not consistent image3H4SMART 2
Not consistent heading2H4SMART 2
About “plan layout”3H4SMART 2
No “back button” at description page4H3SMART 8
Grammatical error2H4SMART 2
The text is not justified4H8SMART 6
Lack information about Sarawak Cultural Village2H4SMART 2
No upview image more1H4SMART 2
Quality of the image2H8SMART 6
Unclear pin point3H4SMART 2
There is no “exit button”4H3SMART 8
Unattractive font colour for heading1H8SMART 6
Unclear about the Bidayuh’s houses2H4SMART 2
Lack of icon use3n/aSMART 13
Redundancy word “welcome”1H4SMART 2
Not suitable icon for pin point2n/aSMART 13
Not appropriate link menu to exit2H3SMART 8
Missed coordinate the pin point1H3SMART 8
Texts are not aligned4H4SMART 2
Spacing between paragraph are not consistent1H8SMART 6
No “back button” to description page4H3SMART 8
Words have been distorted2H8SMART 6
Does not have the exact map3H2SMART 1
There are no artistic elements1H8SMART 6
Topic information1H6SMART 6
Indicator problem1H2SMART 1
Does not have the contrast colour1H8SMART 6
Floor map indicator problem3H2SMART 1
Does not have page name3H6SMART 6
Does not have labelling in type of the houses3H2SMART 1
Total usability issues correctly mapped 29/3131/31