Research Article
Assessing Client Satisfaction with Health Service Delivery under the National Health Insurance Scheme: The Case of Komfo Anokye Teaching Hospital
Table 3
Independent sample t-test on insured and uninsured.
| Client satisfaction | Parameters | Descriptive statistics | t-test for equality of means | N | Mean | SD | Mean diff | T | df | value (1-tailed) |
| Communication | Insured | 150 | 3.51 | 0.59 | 0.36 | 4.637 | 298 | ≤0.001 | Uninsured | 150 | 3.15 | 0.74 | |
| Physical environment | Insured | 150 | 3.80 | 0.36 | 0.11 | 1.914 | 298 | 0.057 | Uninsured | 150 | 3.69 | 0.58 | |
| Responsiveness | Insured | 150 | 2.59 | 0.62 | 0.08 | 1.177 | 298 | 0.240 | Uninsured | 150 | 2.51 | 0.56 | |
| Service availability | Insured | 150 | 3.39 | 0.61 | 0.33 | 5.007 | 296 | ≤0.001 | Uninsured | 150 | 3.06 | 0.53 | |
| Communication on medication | Insured | 150 | 2.75 | 0.58 | 0.04 | 0.505 | 298 | 0.614 | Uninsured | 150 | 2.71 | 0.67 | |
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