Research Article

Assessing Client Satisfaction with Health Service Delivery under the National Health Insurance Scheme: The Case of Komfo Anokye Teaching Hospital

Table 3

Independent sample t-test on insured and uninsured.

Client satisfactionParametersDescriptive statisticst-test for equality of means
NMeanSDMean diffTdf value (1-tailed)

CommunicationInsured1503.510.590.364.637298≤0.001
Uninsured1503.150.74

Physical environmentInsured1503.800.360.111.9142980.057
Uninsured1503.690.58

ResponsivenessInsured1502.590.620.081.1772980.240
Uninsured1502.510.56

Service availabilityInsured1503.390.610.335.007296≤0.001
Uninsured1503.060.53

Communication on medicationInsured1502.750.580.040.5052980.614
Uninsured1502.710.67