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| No. | Items | Communalities | Factor loading | Item mean | Item SD | 
| 
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| Subscale 1 (41% variance explained) | 
| 
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| 1 | Your doctor greeted you in a way that made you feel comfortable | .43 | .62 | .90 | .01 | 
| 3 | Encouraged you to express your thoughts concerning your health problems | .51 | .65 | .69 | .12 | 
| 4 | Listened carefully to what you had to say | .65 | .74 | .23 | .03 | 
| 5 | Understood what you had to say | .48 | .63 | .23 | .02 | 
| 17 | Checked to be sure you understood everything | .50 | .53 | .22 | .04 | 
| 9 | Gave you as much information as you wanted | .49 | .54 | .22 | .04 | 
| 10 | Checked to see if the treatment plan(s) was acceptable to you | .37 | .53 | .66 | .14 | 
| 18 | Spent the right amount of time with you | .36 | .49 | .23 | .03 | 
| 19 | Overall, you were satisfied with your visit to the doctor today | .57 | .65 | .23 | .04 | 
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| Subscale 2 (10% variance explained) | 
| 
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| 15 | Involved you in decisions about your health as much as you wanted | .65 | .69 | .21 | .04 | 
| 13 | Responded to your questions and concerns | .58 | .68 | .21 | .04 | 
| 12 | Encouraged you to ask questions | .46 | .58 | .19 | .05 | 
| 2 | Discussed your reason(s) for coming today | .34 | .54 | .23 | .03 | 
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| Subscale 3 (8% variance explained) | 
| 
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| 11 | Explained medications, if any, including possible side effects | .75 | .82 | .18 | .05 | 
| 14 | Showed concern about you as a person | .65 | .71 | .20 | .06 | 
| 8 | Discussed treatment options with you | .53 | .66 | .53 | .19 | 
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| 16 | Discussed next steps including any follow-up plans | .28 | * | .59 | .19 | 
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