Assessment of Youth-Friendly Service Quality and Associated Factors at Public Health Facilities in Southern Ethiopia: A Facility-Based Cross-Sectional Study

Table 3

Process quality indicators of youth-friendly service, Arba Minch, Southern Ethiopia, December 2017.

Process quality indicators	Percentages (%) of good scores
	Arba Minch	Shecha
	Health Center	Health Center
Visual privacy	0.0	66.6
Auditory privacy	33.3	100
Provider introduced him/herself	0.0	0.0
Assured confidentiality	66.6	0.0
Provider listened to client with attention	66.6	66.6
Measured vital signs	66.6	66.6
Asked about psychosocial history	0.0	33.3
Used job aids and case management guides	0.0	33.3
Provide sufficient time for consultation	0.0	100
Permission before physical examination	33.3	33.3
Provide information on medical condition	66.6	66.6
Provide information on treatment options	66.6	100
Ask client preference for treatment options	33.3	66.6
Provide information on risk reduction and prevention Methods	33.3	100
Use audio-visual materials	0.0	0.0
Provide information on follow-up actions	33.3	66.6
Informs the service available to clients	33.3	66.6