Determinants of Maternal Satisfaction with the Quality of Childbirth Services in a University Hospital in Kumasi, Ghana: A Cross-Sectional Study

Table 5

Bivariable and multivariable linear regression analysis of the factors associated with maternal satisfaction with childbirth services among study participants.

	Model 1			Model 2
	Coefficients		Sig.	Coefficients		Sig.
Reliability	-0.04	-6.26	<0.001	-0.04	-3.28	0.001
Tangibility	-0.04	-5.32	<0.001	-0.01	-1.02	0.308
Responsiveness	-0.05	-4.96	<0.001	-0.01	-0.17	0.868
Assurance	-0.05	-5.23	<0.001	-0.03	-1.78	0.077
Empathy	-0.05	-4.44	<0.001	0.05	2.21	0.028
Unadjusted				0.153
				<0.001

Model 1: unadjusted. Model 2: adjusted for SERVQUAL dimensions and sociodemographic characteristics such as age, relationship status, and level of education.