Emotion Analysis of Telephone Complaints from Customer Based on Affective Computing

Table 2

Someone’s speech characteristics.

Speech characteristics	Someone’s emotional states
	Calmness	Discontent	Anger
Mean-intensity (v)	43.82	60.59	76.82
Maximum pitch (Hz)	315.59	408.13	532.11
Min pitch (Hz)	148.61	122.05	180.69
Mean pitch (Hz)	207.82	257.33	267.91
Pitch range (Hz)	107.77	286.08	321.42