Research Article

A New Approach for Construction of Geodemographic Segmentation Model and Prediction Analysis

Table 8

Confusion matrix of different classification techniques.

ModelActual classActual prediction
NonchurnersChurners

CART decision treeNonchurners645/740 (87.16%)95/740 (12.84%)
Churners146/260 (56.15%)114/260 (43.85%)
Random forestNonchurners698/740 (94.32%)42/740 (5.68%)
Churners153/260 (58.8%)107/260 (41.15%)
Gradient boostNonchurners716/740 (96.76%)24/740 (3.24%)
Churners158/260 (60.77%)102/260 (39.23%)
AdaBoostNonchurners704/740 (95.14%)36/740 (4.86%)
Churners158/260 (60.77%)102/260 (39.23%)
Extra treesNonchurners703/740 (95.0%)37/740 (5.0%)
Churners162/260 (62.31%)98/260 (37.69%)
SVMNonchurners721/740 (97.43%)19/740 (2.57%)
Churners171/260 (65.77%)89/260 (34.23%)
Artificial neural networkNonchurners707/740 (95.54%)33/740 (4.46%)
Churners158/260 (60.77%)102/260 (39.23%)
Naïve BayesNonchurners700/740 (94.59%)40/740 (5.41%)
Churners189/260 (72.69%)71/260 (27.31%)
kNNNonchurners722/740 (97.56%)18/740 (2.44%)
Churners173/260 (66.54%)87/260 (33.46%)