A Novel Sentiment Analysis Model of Museum User Experience Evaluation Data Based on Unbalanced Data Analysis Technology

Table 10

Analysis results of the correlation between negative reviews and satisfaction.

Rules	Lift	Support	Confidence
{Not easy to use}⟶{too bad}	3.7821	0.0869	0.5228
{inconvenient}⟶{dissatisfied}	5.4655	0.0466	0.4225
{cumbersome}⟶{Poor operability}	2.8632	0.0298	0.4048
{Poor picture}⟶{uninteresting}	1.9874	0.0373	0.4866
{monotonous}⟶{dislike}	4.3245	0.0198	0.3738
{stuck}⟶{dissatisfied}	2.4315	0.0731	0.3994
{Will not use again}⟶{dissatisfied}	5.2832	0.0698	0.4687
{Slow feedback}⟶{poor interaction}	2.0437	0.0385	0.5961
{disappointed}⟶{dissatisfied}	4.7633	0.0279	0.7325
{boring}⟶{dissatisfied}	3.7656	0.0817	0.7193
{missing}⟶{dislike}	1.7855	0.0693	0.5532