The Influence of Substituting Prices, Product Returns, and Service Quality on Repurchase Intention

Table 1

Sociodemographic characteristics of the participants (n = 325).

Variable	Categories	Frequency	Percentage
Current position/designation	General manager	27	8.3
	Manager	87	26.8
	Deputy/asst. manager	171	52.6
	Other staff	40	12.3
Department	Management	56	17.2
	Procurement/sourcing	127	39.1
	Commercial	88	27.1
	Others	54	16.6
No. of years on current position	1–5 years	133	40.9
	6–10 years	127	39.1
	11–15 years	46	14.2
	Above 15 years	19	5.8
No. of years in industry	1–5 years	62	19.0
	6–10 years	111	34.0
	11–15 years	107	33.0
	Above 15 years	45	14.0
Education level	Intermediate/diploma	21	6.5
	Graduate	121	37.5
	Masters/post graduate	152	46.8
	Others	31	9.5
Gender	Male	296	91.0
	Female	29	9.0
Marital status	Single	115	35.4
	Married	208	64.0
	Widowed	0	0.0
	Divorced	02	0.6
Age	25–30 years	67	20.5
	31–40 years	148	45.5
	41–50 years	94	29.0
	51 and above	16	5.0
Length of relationship with the main supplier	1–5 years	156	48.0
	6–10 years	133	40.9
	10–15 years	29	8.9
	Above 15 years	07	2.2
Does the main supplier has exclusive status (contract)	Yes	40	12.3
	No	285	87.7