The Influence of Substituting Prices, Product Returns, and Service Quality on Repurchase Intention

Table 4

Frequencies of the study constructs.

		Service quality	Switching costs	Product returns	Customer satisfaction	Repurchase intent
N	Valid	325	325	325	325	325
	Missing	0	0	0	0	0
Skewness	−0.662	−0.272	−0.958	−1.011	−0.277
Std. Error of skewness	0.135	0.135	0.135	0.135	0.135
Kurtosis	1.393	−0.192	0.568	2.307	0.008
Std. Error of kurtosis	0.233	0.270	0.270	0.270	0.270
P-value	0.001	0.002	0.319	0.001

Note. Skewness value >+1 or  <-1 (balance distribution) – Kurtosis value <1 (flat distribution) [72].