The Influence of Substituting Prices, Product Returns, and Service Quality on Repurchase Intention

Table 8

Measurement model result summary.

	Factor loadings		Reliability and validity			Common method bias (collinearity statistics)
Constructs	Item	Main loading	AVE	Composite reliability (CR)	Cronbach’s alpha	Tolerance	VIF
Switching costs	SC-time	0.72	0.50	0.75	0.72	0.74	1.19
	SC-technical	0.70
	SC-uncertain	0.71
Product returns	PR-guarantee	0.69	0.51	0.76	0.75	0.70	1.25
	PR-care	0.72
	PR-convenient	0.74
Service quality	SQ-needs	0.71	0.51	0.90	0.85	0.51	1.96
	SQ-status	0.70
	SQ-comply	0.75
	SQ-ontime	0.69
	SQ-prodstatus	0.77
	SQ-enthusi	0.69
	SQ-expertise	0.72
	SQ-person	0.72
	SQ-busy	0.71
	SQ-imp	0.74
Customer satisfaction	CS-services	0.76	0.52	0.87	0.85	0.55	1.83
	CS-pleased	0.69
	CS-experience	0.69
	CS-overall	0.71
	CS-choose	0.76
	CS-easier	0.74
Repurchase intent	RI-next	0.75	0.51	0.81	0.76
	RI-relation	0.72
	RI-percent	0.79
	RI-pincrease	0.69

Note. Dependent variable: repurchase intention; AVE: average variance extracted; VIF: variance inflation factor.