The Influence of Substituting Prices, Product Returns, and Service Quality on Repurchase Intention

Table 9

Pearson’s correlation matrix.

Model	Service quality	Switching costs	Product returns	Customer satisfaction	Repurchase intent
Service quality	1
Switching costs	0.273	1
Product returns	0.382	0.311	1
Customer satisfaction	0.655	0.313	0.217	1
Repurchase intent	0.515	0.444	0.254	0.542	1

Note.Correlation is significant at the 0.01 level (2-tailed).