Complex Service Process Optimization Based on Service Touchpoint Association and the Design Structure Matrix

Table 3

Summary of service touchpoints of convenience store system.

Method	Specific analysis
System resource analysis	The price of commodity in convenience stores is mainly determined by factors such as store personnel costs, rental costs, and commodity costs. The internal resources of the labor cost system at the touchpoint of commodity competition analysis mainly include new technologies, such as big data in the system, EPC system network, artificial intelligence, data resources, logistics resources, etc. System external resources mainly include brand vendors, suppliers, data resources outside the system, and the environmental field resources.
Design constraint analysis	First, the selected sublevel standard solution can solve the problem of labor cost; secondly, the selected sublevel standard solution should not increase or increase the cost of the merchant as much as possible; finally, the selected sublevel standard solution is technically feasible.