Exploring Influencing Factors of Passenger Satisfaction toward Bus Transit in Small-Medium City in China

Table 3

Respondents’ service quality perception attributes.

Variable	Category	Code	Frequency	Proportion (%)
Hygienic environment inside the bus	Unqualified	1	8	0.57
	Qualified	2	162	11.60
	Well	3	605	43.31
	Excellent	4	622	44.52
Service attitude of the driver	Unqualified	1	31	2.22
	Qualified	2	156	11.17
	Well	3	613	43.88
	Excellent	4	597	42.73
Riding comfort	Unqualified	1	18	1.29
	Qualified	2	174	12.46
	Well	3	657	47.03
	Excellent	4	548	39.22
Intelligent travel information service	Unqualified	1	16	1.15
	Qualified	2	192	13.74
	Well	3	633	45.31
	Excellent	4	556	39.80
Transferring convenience	Unqualified	1	17	1.22
	Qualified	2	154	11.03
	Well	3	711	50.89
	Excellent	4	515	36.86
Bus route setting	Unqualified	1	30	2.15
	Qualified	2	185	13.24
	Well	3	626	44.81
	Excellent	4	556	39.80
Bus stop setting	Unqualified	1	24	1.72
	Qualified	2	196	14.03
	Well	3	627	44.88
	Excellent	4	550	39.37
Waiting environment	Unqualified	1	19	1.36
	Qualified	2	202	14.46
	Well	3	647	46.31
	Excellent	4	529	37.87
Perceived waiting time	Unqualified	1	63	4.51
	Qualified	2	171	12.24
	Well	3	693	49.61
	Excellent	4	470	33.64
Ticket price	Unqualified	1	62	4.44
	Qualified	2	254	18.18
	Well	3	548	39.23
	Excellent	4	533	38.15