[Retracted] A Prediction Model of Customer Churn considering Customer Value: An Empirical Research of Telecom Industry in China

Table 4

True confusion matrix for the evaluation of customer churn performance.

Month one		0 (observation retention)	1 (observation churn)
	0 (prediction retention)	676	16
	1 (prediction churn)	120	91
Month two		0 (observation retention)	1 (observation churn)
	0 (prediction retention)	1070	46
	1 (prediction churn)	185	100
Month three		0 (observation retention)	1 (observation churn)
	0 (prediction retention)	1014	23
	1 (prediction churn)	73	44