Identifying and Ranking the Factors Influencing the Performance of Human Resources in Mostazafan Foundation Using Fuzzy Delphi-AHP and BSC Methods

Table 5

Matrix of pairwise comparisons of criteria in the customer perspective.

	Client complaint rate	Employee commitment and belonging	Employee perception to use capability
Client complaint rate	1	0.25	9
Employee commitment and belonging	4	1	9
Employee perception to use capability	0.11	0.11	1