Identifying and Ranking the Factors Influencing the Performance of Human Resources in Mostazafan Foundation Using Fuzzy Delphi-AHP and BSC Methods

Table 6

Normalization table of analytic hierarchical process in customer perspective.

	Client complaint rate	Employee commitment and belonging	Employee perception to use capability
Client complaint rate	0.20	0.18	0.47
Employee commitment and belonging	0.78	0.74	0.47
Employee perception to use capability	0.02	0.08	0.05