|
| | Variables in order asked during interview | N | Min | Max | Mean | SD |
|
| Expectations | First—thinking back a few years—how would you rate your expectations back then of the quality of the flowing services? 1 = very low quality, to 7 = very high quality | | | | | |
| Police | Police protection | 313 | 2 | 7 | 5.92 | 1.32 |
| School | Public education | 313 | 2 | 7 | 5.94 | 1.30 |
| Health care | Community clinics | 313 | 3 | 7 | 5.97 | 1.26 |
| Hardship assistance | Poverty assistance | 313 | 2 | 7 | 5.96 | 1.30 |
| Labor and employment | Career guidance | 313 | 2 | 7 | 6.02 | 1.32 |
| Agricultural support | Agricultural assistance | 313 | 1 | 7 | 5.81 | 1.45 |
| Legal services | Legal consultation | 313 | 2 | 7 | 5.92 | 1.38 |
| Family planning services | Birth control guidance and consultation | 313 | 1 | 7 | 5.95 | 1.32 |
| Recreation and sports | Recreational and sports facilities | 313 | 2 | 7 | 5.68 | 1.54 |
| Quality | Considering all of your recent experiences, how would you rate the quality of the following services where you live? 1 = very low quality, to 7 = very high quality | | | | | |
| Police | Police protection | 313 | 1 | 7 | 5.69 | 1.42 |
| School | Public education | 313 | 1 | 7 | 5.29 | 1.47 |
| Health care | Community clinics | 313 | 1 | 7 | 5.23 | 1.61 |
| Hardship assistance | Poverty assistance | 313 | 1 | 7 | 5.45 | 1.42 |
| Labor and employment | Career guidance | 313 | 1 | 7 | 4.89 | 1.78 |
| Agricultural support | Agricultural assistance | 313 | 1 | 7 | 5.34 | 1.73 |
| Legal services | Legal consultation | 313 | 1 | 7 | 5.27 | 1.71 |
| Family planning services | Birth control guidance and consultation | 313 | 1 | 7 | 5.473 | 1.65 |
| Recreation and sports | Recreational and sports facilities | 313 | 1 | 7 | 5.35 | 1.75 |
| Satisfaction | Satisfaction means many things. Overall, how satisfied are you with the services provided by the local government where you live? 1 = very dissatisfied, to 7 = very satisfied | 313 | 1 | 7 | 3.81 | 1.91 |
| Perceived disconfirmation | Considering all of your expectations, to what extent have the services provided by your local government fallen short of your expectations or exceeded your expectations? 1 = fallen short of my expectations, to 7 = exceeded my expectations | 313 | 1 | 7 | 3.99 | 1.35 |
| Trust | How much of the time do you think you can trust the government in where you live?1 = only some of the time, to 7 = always | 313 | 1 | 7 | 4.96 | 1.76 |
| Awareness | | | | | | |
| | Before the survey, to what extent were you aware that all of the above services existed in this community? 1 = not at all aware, to 7 = very aware | 313 | 1 | 7 | 5.14 | 1.63 |
| | To what extent do you know about the public services you need? 1 = not at all, to 7 = very much | 313 | 1 | 7 | 5.14 | 1.69 |
| | To what extent do you know how to contact the service? 1 = not at all, to 7 = very much | 313 | 1 | 7 | 5.12 | 1.60 |
| Responsiveness | | | | | | |
| | Do government officers give prompt service to citizens? 1 = not timely at all, to 7 = very timely | 313 | 1 | 7 | 4.88 | 1.64 |
| | Are government officers always willing to help citizens? 1 = not at all, to 7 = very willing | 313 | 1 | 7 | 5.11 | 1.59 |
| | Are government officers never too busy to respond to citizens’ requests? 1 = completely disagree, to 7 = strongly agree | 313 | 1 | 7 | 5.04 | 1.63 |
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