Explaining the Effective Factors on Digital Transformation Strategies in the Telecom Industry of Iran Using the Delphi Method

Table 5

The main criteria and subcriteria in the study.

Criteria	Code	Subcriteria	Code
Customer	C1	Customer insight	C11
		Customer touch point	C12
		Customer experience	C13
Business model	C2	New digital business	C21
		Digitally modified system	C22
Culture	C3	Awareness	C31
		Train	C32
		Organizational mindset	C33
Workforce	C4	Mindset	C41
		New talent and creativity	C42
Technology	C5	New trend	C51
		Security	C52
		Infrastructure	C53
		Applications (game architecture, microservices, etc.)	C54
Governance	C6	Sustainability (environmental, social, and economic)	C61
		Leadership	C62
		Data (data sovereignty, etc.)	C63
		Operation	C64
		Policies and rules and regulations	C65
		Communication (social networks, etc.)	C66