[Retracted] Clinical Effect of Nursing Based on the Kano Model in Emergency Multiple Injuries

Table 1

Evaluation according to the Kano model (N).

Item	M	O	A	I	R	Kano quality
Hospital environment
Timely response to patient calls	12	22	11	2	1	O
Professional literacy of medical workers	9	26	8	3	2	O
First aid equipment	22	14	8	1	3	M
Convenient channels for emergency surgery and payment	13	21	9	2	3	O
Clear emergency signs	24	14	7	2	1	M
Clean and tidy environment	26	14	6	1	1	M
Service attitude
Services such as sending warm water and ordering meals	6	14	22	1	5	A
Detailed explanation of the condition and precautions	8	10	27	1	2	A
Nursing skills
Proficient wound management knowledge and skills and timelyassessment of patient’s conditions	11	22	10	3	2	O
Preoperative preparation
Proficient skills of needle insertion and blood collection	25	14	7	2	0	M
Active participation in the rescue of multiple injuries	9	22	13	3	1	O
Respect for patient’s privacy	26	9	8	3	2	M
Respect for the informed consent right	18	20	7	2	1	O
Assistance in hospitalization procedures	9	25	9	3	2	O
Equipped with security cameras	7	10	26	1	4	A
Clear list of charges	23	13	8	2	2	M
Health education and discharge guidance	21	14	8	2	3	M
Advice on regular follow-up	6	14	24	2	2	A