Perceived Quality of Traditional Chinese Medicine Care in Community Health Services: A Cross-Sectional Survey in Hangzhou of China

Table 3

Predictors of perceived quality of care in traditional Chinese medicine (TCM)—results (standardized β coefficient) of linear regression models.

Variable	Tangibility		Reliability		Responsiveness		Assurance		Empathy
	β		β		β		β		β
Gender
Male (reference)
Female	—	—	0.130	0.004	0.119	0.007	—	—	—	—
Education
≤ Primary school (reference)
Junior high school	—	—	0.123	0.010	—	—	—	—	—	—
Senior high school	—	—	—	—	—	—	−0.118	0.010	−0.133	0.003
University	—	—	0.192	<0.001	0.208	<0.001	—	—	—	—
Job
Public institution (reference)
Retail and services	—	—	—	—	—	—	0.099	0.032	−0.104	0.023
Health insurance
Urban employees (reference)
Urban residents	—	—	—	—	—	—	—	—	—	—
Rural residents	−0.157	<0.001	—	—	—	—	−0.128	0.004	—	—
Preferred health service
TCM (reference)
Western medicine	−0.129	0.004	−0.181	<0.001	−0.261	<0.001			−0.196	<0.001
First visit to the TCM unit
Yes (reference)
No	—	—	—	—	—	—	0.193	<0.001	-	-
Visits to community TCM
<5 (reference)
5–9	—	—	−0.105	0.020	—	—	—	—	—	—
≥10	—	—	—	—	—	—	−0.122	0.008	−0.097	0.028
TCM cost (¥ yuan)
<50 (reference)
≥100	—	—	—	—	0.108	0.013	—	—	0.104	0.018
TCM modalities received
<2 (reference)
= 2	−0.149	0.003	—	—	—	—	—	—	—	—
>2	−0.214	<0.001	—	—	—	—	—	—	—	—