Transforming Learning to Online Education 4.0 during COVID-19: Stakeholder Perception, Attitude, and Experiences in Higher Education Institutions at a Tier-III City in India

Table 1

Sample interview questions.

Students	Faculty	Leadership team
Were you satisfied with the quality of the online classes and content delivery by your teachers?	How would you rate your ICT readiness at the start of the pandemic and comfort level in delivering online classes?	How did you monitor the effectiveness of the online classes?
Would you prefer online classes over face-to-face learning?	Were you provided any training by your institution in delivering online classes or in the use of online platforms?	Do you think there was a need for formal training and certification for conducting the online classes?
How were labs conducted by your institution? Were you satisfied with the quality and experience of attending these lab sessions, if at all?	How would you rate the student engagement levels during online classes?	Do you think that the google form assessment was an effective way of assessment?
What challenges did you face while attending online classes?	What challenges did you face in delivering online classes?	During these challenging times did you provide some kind of flexibility in policies?
Did you experience any stress during the lockdown with regard to your studies?	Did you receive adequate institutional support during the pandemic? Could the institution have taken additional measures to support you better?	What do you think was an effective media for communication between the faculty and the students?
Were you satisfied with the online evaluation and assessment process adopted by your institution?	How would you compare the workload while delivering online classes working from home to the normal workload at your institution?	If you had advance knowledge of the pandemic, what additional measures would you have taken to improve student and faculty experiences?
If you had to attend online classes for the next 1-year, what suggestions would you give to improve the overall experience and value for you?	Did you experience stress during the pandemic? Did you feel that the students were stressed too?	Have you enhanced your IT/ICT budget post the pandemic?