Emotionally Intelligent Chatbots: A Systematic Literature Review

Table 1

Inclusion/exclusion criteria.

Inclusion criteria	Exclusion criteria
Must be an empirical study on the development of chatbots	Studies that are qualitative or not related to chatbot development
Must involve emotion detection in input and generation of appropriate emotional response	Studies that do not consider emotion in chatbot conversation
Must be a peer-reviewed journal or conference paper	Book, book chapters, reviews, or articles in the press
Must be written in English	Papers written in a language other than English
Must be published between 2011 and 2022	Papers published prior to 2011