AI Trust: Can Explainable AI Enhance Warranted Trust?

Figure 3

The average values of the three trust measures in relation to the XAI condition and AI system performance are presented. In terms of subjective trust measures, it becomes evident that when the AI model’s performance is reduced, reported trust diminishes in comparison to instances where the system performs better. When considering each type of explanation, participants who were exposed to LIME explanations consistently reported greater trust compared to the other type of explanations (DICE and no explanations), regardless of the performance of the AI system’s performance.

(a) Indirect subjective trust measure (MDMT scale)

(b) Direct subjective trust measure

(c) Behavioural trust measure