Modeling Nonusers’ Behavioral Intention towards Mobile Chatbot Adoption: An Extension of the UTAUT2 Model with Mobile Service Quality Determinants

Table 5

Structural equation model results and standardized coefficients.

Factor	Performance expectancy	Trust	Behavioral intention
Effort expectancy	0.17		NS
Social influence			NS
Facilitating conditions			0.19
Hedonic motivation			0.32
Mobility			0.19
Equipment		0.14	NS
Interface		0.60	NS
Privacy concerns		-0.24	NS
Information quality			.23
Performance expectancy			0.25
Trust			0.20
	2.9%	49%	48%