Research Article
Assessing Risk among Frail Older Adults in Ontario, Canada, during the COVID-19 Pandemic: A Mixed Methods Evaluation of a Telephone Outreach Program
| | Patients and Caregivers | | (1) | Caregivers: What is your relationship to the patient? | | (2) | What was the experience of having to physically isolate during the pandemic lockdown like for you? | | (3) | What did you like about the telephone call or follow-up care that you received? | | (4) | Was there anything that you did not like about this? | | (5) | In what ways was the telephone call or care you received helpful to you? | | (6) | What did you think about connecting with health professionals via telephone while in-person visits were not possible? | | (7) | Do you have any other comments to make about outreach telephone call? | | | Health Professionals | | (1) | In your experience, what challenges did frail older adults experience during the pandemic? | | (2) | What do you think are the strengths of the risk identification protocol? What do you like about it? | | (3) | Do you think there are any weaknesses or gaps in this screening protocol? | | (4) | Are there any patient/caregiver, health system, or other benefits or outcomes associated with this risk protocol? | | (5) | Do you have any other comments to make about the risk screening protocol or outreach telephone calls? |
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