Assessing Risk among Frail Older Adults in Ontario, Canada, during the COVID-19 Pandemic: A Mixed Methods Evaluation of a Telephone Outreach Program

Table 4

Characteristics of evaluation participants.

Evaluation component	n (%)
Patient and caregiver satisfaction survey	300/382 (78.5)
Group
Patients	244 (81.3)
Caregivers	31 (10.3)
Unspecified	25 (8.3)
Age, mean (SD), range
Patients (n = 243)	81.7 (6.0), 47–99
Caregivers (n = 30)	69.6 (13.4), 44–96
Gender
Female	188 (62.8)
Male	109 (36.3)
Patient and caregiver interviews	26/29 (89.7)
Group
Patients	21 (80.8)
Caregiver	5 (19.2)
Patient age, mean (SD), range (n = 26)	82.2 (4.8), 75–96
Patient gender (n = 26)
Female	20 (76.9)
Male	6 (23.1)
Number referred to other health professionals	15 (57.7)
Discipline referred to (n = 15)^†
Pharmacist	2 (13.3)
Occupational therapist	3 (20.0)
Social worker	3 (20.0)
Physician	11 (73.3)
Health professional survey	14/17 (82.4)
Discipline
Registered nurse/registered practical nurse	13 (92.9)
Other^‡	1 (7.1)
Health professional interviews	9/18 (50.0)
Discipline/role
Occupational therapist	1 (9.1)
Pharmacist	2 (18.2)
Physician	2 (18.2)
Receptionist	1 (9.1)
Registered nurse/registered practical nurse	2 (18.2)
Social worker	1 (9.1)
Role in intervention^§
Screening protocol implementation	3 (33.3)
Screening protocol development	3 (33.3)
Provision of follow-up care	5 (55.6)

SD = standard deviation. ^†Percentage exceeds 100% because some patients were referred to more than one health professional. ^‡Receptionist with experience triaging telephone calls. ^§Percentage exceeds 100% because some individuals were involved in both development of the protocol and provision of follow-up care.