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| Empirical references | CMO configuration |
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| (3) The impact of Alles Clara as a working environment on the counselors |
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| Working in online counseling is “a completely different field” (AC01), “everything is quite unique here” (AC04). The counselors have the possibility to organize their work in Alles Clara flexibly in terms of time and place and to adapt it to their needs. In addition, the field of written online counseling per se is new for the counselors. “So this physical work is not there, but more cognitive, [writing] messages, summarizing (AC04)” | If nurses are involved in counseling at Alles Clara (C), then they develop job satisfaction (O) because a new professional environment (with flexible work hours and home office options) opens up for them (M) |
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| The counselors experience appreciation in their daily work and balanced power relations and they can participate in decision-making processes. “That is an important anchor point, that you know that there are people who also value you or who treat you with respect” (AC01), “this appreciative, nice, and respectful interaction in the team with each other” (AC04). Thus, attention is paid to person-centred aspects in the design of the practice environment. “So that is certainly a motivational boost” (AC01) | If nurses are involved in counseling at Alles Clara (C), then they develop job satisfaction (O) because there is a healthful work culture where attention is paid to person-centred aspects in the design of the practice environment (such as appreciation, balanced power relations, and shared decision-making processes) (M) |
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| Counselors recognize the quality of their work in Alles Clara and describe this: “it’s an asset on a professional level, in terms of my flexibility, my agility. I can better engage with the person seeking advice and adapt to their needs (AC03).” Being able to recognize and influence the quality of their work has a positive effect on job satisfaction | If nurses are involved in counseling at Alles Clara (C), then they develop job satisfaction (O) because they can recognize and influence the quality of their actions (M) |
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| The counselors recognize the effect of their work. “It really works. People say thank you and tell me that was helpful” (AC03). Job satisfaction is brought about by the fact that “the person seeking advice is then also relieved [...] that has a meaning, that gives pleasure” (AC02) | If nurses are involved in counseling at Alles Clara (C), then they develop job satisfaction (O) because they can see the meaningfulness of their actions (M) |
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