Review Article
Involvement of Lay Assessors in the Inspection and Regulation of Public Services: A Systematic Review
| Population | Service user or service-user, resident, patient, consumer, student, pupil, carer or parent, expert by experience or expert-by-experience |
| Intervention | Inspection or inspector, quality check, self-evaluation, lay assessor, mystery shopp, or mystery guest |
| Outcome | Report, feedback, rating, certification, regulation, registration, supervision, or quality control |
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