Involvement of Lay Assessors in the Inspection and Regulation of Public Services: A Systematic Review

Table 1

Search terms.

Population	Service user or service-user, resident, patient, consumer, student, pupil, carer or parent, expert by experience or expert-by-experience
Intervention	Inspection or inspector, quality check, self-evaluation, lay assessor, mystery shopp, or mystery guest
Outcome	Report, feedback, rating, certification, regulation, registration, supervision, or quality control