Research Article
Pharmaceutical Care Service at Primary Health Care Centers: An Insight on Patient Satisfaction
Table 3
The proportions and mean of satisfaction scores, n = (9564).
| | Strongly unsatisfied n (%) | Unsatisfied n (%) | Neutral n (%) | Satisfied n (%) | Strongly satisfied n (%) | Mean (SD) |
| | Patient’s satisfaction with the pharmacist | | The pharmacist explained how to take your medication | 185 (1.9) | 254 (2.7) | 906 (9.5) | 5183 (54.2) | 3036 (31.7) | 4.11 (0.8) | | The pharmacist explained how the medication works and its effect | 1182 (12.4) | 1772 (18.5) | 2234 (23.4) | 3226 (33.7) | 1150 (12) | 3.15 (1.2) | | The pharmacist informed you of the side effects associated with your medication | 2221 (23.2) | 2572 (26.9) | 2191 (22.9) | 1866 (19.5) | 714 (7.5) | 2.61 (1.2) | | The pharmacist asked about any changes to your state of health since your last visit | 2647 (27.7) | 2835 (29.6) | 2259 (23.6) | 1333 (13.9) | 490 (5.1) | 2.39 (1.2) |
| | Patients’ overall satisfaction | | Your overall satisfaction with pharmacy staff | 377 (3.9) | 747 (7.8) | 1967 (20.6) | 4646 (48.6) | 1827 (19.1) | 3.71 (1.0) | | Your overall satisfaction with pharmacy location, design, and layout | 521 (5.5) | 801 (8.4) | 1639 (17.1) | 4588 (48) | 2015 (21.1) | 3.71 (1.1) | | Your overall satisfaction with the waiting time | 1701 (17.8) | 1763 (18.4) | 1780 (18.6) | 3252 (34) | 1068 (11.2) | 3.02 (1.3) |
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