Pharmaceutical Care Service at Primary Health Care Centers: An Insight on Patient Satisfaction

Table 4

Difference in the mean satisfaction level by sociodemographic characteristics.

	Overall satisfaction with waiting time		Overall satisfaction with communication with pharmacy staff
Variable	Mean (SD)	Significance level (2 sided)	Mean (SD)	Significance level (2 sided)
Gender		0.023		P ≤ 0.001
Female	2.99 (1.27)		2.98 (0.87)
Male	3.05 (1.32)		3.12 (0.93)
Nationality		0.885		P ≤ 0.001
Qatari	3.02 (1.29)		2.88 (0.92)
Non-Qatari	3.03 (1.31)		3.11 (0.89)
Age		P ≤ 0.001		P ≤ 0.001
<25	2.86 (1.33)		3.0 (0.97)
25–39	2.94 (1.3)		3.05 (0.9)
40–59	3.15 (1.27)		3.07 (0.89)
≥60	3.51 (1.19)		3.27 (0.88)
Region		P ≤ 0.001		P ≤ 0.001
Central	2.83 (1.32)		2.97 (0.9)
Northern	3.19 (1.27)		3.15 (089)
Western	3.12 (1.27)		3.1 (0.9)
Educational level		P ≤ 0.001		P ≤ 0.001
Secondary school diploma	3.13 (1.31)		3.25 (0.91)
Undergraduate degree	3.03 (1.28)		3 (0.87)
Postgraduate degree	2.96 (1.29)		2.97 (0.92)
Familiarity with PHCC (based on visits’ number)		P ≤ 0.001		0.899
(1–4) visits	3.11 (1.25)		3.1 (0.88)
>5 visits	2.87 (1.35)		3.1 (0.93)

Chi-square test was used at alpha = 0.05; Independent t-test was used at alpha = 0.05; One-way ANOVA was used at alpha = 0.05.