|
| No | Actor | Issue/Concept | Main issue | Sentiment |
| Organization | Position | Name | | | |
|
| 1 | PO Dewi ST | Head of PO Dewi ST | Warsidi | Satisfied with Pertamina products | Consumer satisfaction | Positive |
| 2 | Ministry of SOEs | Minister of SOEs | Erick Thohir | Affordable fuel distribution | Consumer needs | Positive |
| 3 | PT Pertamina Hulu Energi | President director of PT Pertamina Hulu Energi | Meidawati | Full customer support | Consumer engagement | Positive |
| 4 | BNI SME | BNI MSME business director | Muhammad Iqbal | Pertashop is the potential to empower BNI customers | Consumer satisfaction | Positive |
| 5 | PT Pertamina | Unit manager communication, relations, and corporate social responsibility (CSR) Pertamina central java regional marketing | Brasto Galih Nugroho | Operational units and distribution agencies in central java are running optimally | Consumer needs | Positive |
| 6 | PT Pertamina Patra Niaga | Corporate secretary PT Pertamina Patra Niaga subholding commercial and trading (SH C&T) | Putut Andriatno | Double points for purchasing products with MyPertamina | Consumer satisfaction | Positive |
| 7 | PT Pertamina Lubricants | Director of operations of PT Pertamina Lubricants | Andria Nusa | Pertamina gets an award in the lubricant category | Consumer satisfaction | Positive |
| 8 | Public | BBM consumers (Pertashop customers) | Mulyadi | Customers respond positively to Pertashop's services | Consumer needs | Positive |
| 9 | BASF Indonesia | Head of chemical group BASF Indonesia | Fahrurrozi | The trend of the petrochemical industry continues to increase | Consumer needs | Positive |
| 10 | Indonesian consumers foundation | Chairman | Sincere Eternal | Oil demand in the transportation sector is declining | Consumer needs | Negative |
| 11 | Markplus | Deputy chief executive officer (deputy CEO) | Jacky Mussry | Consumers are more sensitive | Consumer engagement | Positive |
| 12 | Energy Watch | Executive director | Mamit Setiawan | Government policies in the use of fuel are not optimal | Consumer needs | Negative |
| 13 | Angkot driver | Angkot driver | Anton | The blue-sky program (PLB) eases the burden on Angkot drivers | Consumer satisfaction | Positive |
| 14 | PT Pertamina retail | President director | Sofyan Yusuf | Gas station development planning for consumer convenience | Consumer engagement | Positive |
|
