Implementation of Discourse Network Analysis Related to News regarding PT Pertamina's Consumer Needs, Satisfaction, and Engagement

Table 2

Analysis of the concept of issues.

No.	Issue/Concept	Main issue	Issue concept	Sentiment
1	LPG meets people's needs	Consumer needs	Product distribution	Positive
2	Affordable fuel distribution			Positive
3	Fuel subsidies must be right on target to consumers who need them and also customer data is needed to anticipate community needs		Pertamina's concern	Positive
4	PT Pertamina's response to changes in business and consumer behavior			Positive
5	Hope that call center 135 services can accommodate the needs of Indonesian consumers		Availability of facilities	Positive
6	The existence of Pertashops in rural areas and Islamic boarding schools to distribute energy and provide quality and environmentally friendly energy			Positive
7	Pertamina always pays attention to market and customer needs, and Pertamina catches changes in market trends and consumer behavior		Pertamina's commitment	Positive
8	The trend of the petrochemical industry continues to increase		Consumer demand	Positive
9	Oil demand in the transportation sector is declining			Negative
10	Application of the gas station digitization method	Consumer satisfaction	Digitization	Positive
11	During the pandemic, Pertamina is increasingly active in maximizing programs that directly touch consumers with various conveniences in getting products		Product distribution	Positive
12	Pertamina is still distributing and providing premium			Positive
13	Pertamina gets an award in the lubricant category		Customer support	Positive
14	Providing education to the public about fuel selection		Pertamina's concern	Positive
15	Fit program for the best service			Positive
16	Satisfied with Pertamina products		Product quality	Positive
17	The blue-sky program (PLB) eases the burden on Angkot drivers		Availability of facilities	Positive
18	Pertamina must maintain its commitment		Pertamina's commitment	Positive
19	Fuel consumption has decreased		Consumer demand	Negative
20	Promo for Angkot drivers during a pandemic		Promotion	Positive
21	Pertamina tries to continue to implement the digitization of gas stations	Consumer engagement	Digitization	Positive
22	Pertamina carries out security and monitoring of the supply, distribution, and sale of BBM and LPG		Product distribution	Positive
23	Full customer support		Customer support	Positive
24	Appeal to consumers to pay attention to safety regulations at gas stations		Pertamina's concern	Positive
25	Gas station development planning for consumer convenience		Availability of facilities	Positive
26	Pertamina proves the quality of fuel with a comparison test		Product quality	Positive
27	The closure of gas stations for violating the agreement			Negative
28	Pertamina regulates the mechanism for assigning workers during the pandemic		Work rules	Positive
29	LPG predictions increase during Ramadan		Consumer demand	Positive
30	Invitation to consumers to increase MyPertamina BBM coupon redemption because there will be a prize draw soon		Promotion	Positive