Research Article

Implementation of Discourse Network Analysis Related to News regarding PT Pertamina's Consumer Needs, Satisfaction, and Engagement

Table 3

Stakeholders and actor theme.

NoStakeholdersActor themeSentiment

1Unit manager communication, relations, and corporate social responsibility (CSR) Pertamina central java regional marketingPT PertaminaPositive
2Director of retail orders PT Pertamina (Persero)Positive
3SVP corporate communication and investor relations of PT PertaminaPositive
4Vice president of corporate communications of PT PertaminaPositive/Negative
5Unit manager communication and CSR PT Pertamina MOR VIIPositive
6President director of Pertamina retailPositive
7Director of Pertamina's processing and petrochemical megaprojectsPositive
8Unit manager communication, relations, and CSR MOR IIPositive
9President director of PertaminaPositive
10Pertamina communication and CSR unit manager for marketing operation region IVPositive
11Unit manager communication and CSR MOR IIIPositive
12Executive general manager Pertamina regional central javaPositive
13Unit manager communication, relations, and CSR MOR VPositive
14Unit manager communication relations and CSR MOR IIIPositive
15President director of PT Pertamina Hulu EnergiPT Pertamina Hulu EnergiPositive
16Director of operations of PT Pertamina LubricantsPT Pertamina LubricantsPositive
17President director of PT Pertamina LubricantsPositive
18Corporate secretary PT Pertamina Patra Niaga subholding commercial and trading (SH C&T)PT Pertamina Patra NiagaPositive
19Finance director PT Pertamina Patra Niaga subholding commercial and trading PT Pertamina (Persero)Positive
20Minister of SOEsMinistry of SOEsPositive
21Deputy minister of SOEsPositive
22BNI MSME business directorMSMEPositive
23Head of PO Dewi STEntrepreneurPositive
24Chairman of the Indonesian consumers foundationConsumer agencyNegative
25Head of chemical group BASF IndonesiaIndonesian chemical companyPositive/Negative
26Deputy chief executive officer (deputy CEO) MarkplusConsulting companyPositive
27Energy watch executive directorNegative
28BBM consumers (Pertashop customers)PublicPositive
29Bright gas consumerPositive
30Angkot driverPositive