|
| Variables | Level of satisfaction |
| Agree (%) | Neutral (%) | Disagree (%) |
|
| Healthcare providers greet and accept clients well | 194 (76.1) | 18 (7.0) | 43 (16.9) |
| Health care provider respected the client | 187 (73.3) | 22 (8.6) | 46 (18.0) |
| The provider gives service with a sense of compassion | 182 (71.4) | 24 (9.4) | 49 (19.2) |
| Provider facilitates mutual understanding for the client | 165 (64.7) | 43 (16.9) | 47 (18.4) |
| Provider listens to client ideas and creates trust in service | 166 (65.1) | 36 (14.1) | 53 (20.8) |
| The provider is cooperative in service provision | 158(62.0) | 48 (18.8) | 49 (19.2) |
| Provider involve in the discussion made for service | 146 (57.2) | 45 (17.6) | 64 (25.1) |
| The provider gives adequate information on the service provided | 159 (62.4) | 38 (14.9) | 58 (22.7) |
| The provider gives service without discrimination | 157 (61.6) | 66 (25.9) | 32 (12.5) |
| Confidentiality is secured on service provided | 142 (55.7) | 77 (30.2) | 36 (14.1) |
| Privacy is secured on service provided | 154 (60.4) | 43 (16.9) | 58 (22.7) |
| Medical equipment used for service is modern | 159 (62.4) | 63 (24.7) | 33 (12.9) |
| The provider had enough technical skills for the service | 142 (55.7) | 82 (32.2) | 31 (12.2) |
| The provider examines the client with respect | 183 (71.8) | 18 (7.0) | 54 (21.2) |
| The provider explained the procedure done for the client | 156 (61.2) | 14 (5.5) | 85 (33.3) |
| The provider gives the necessary help to control the pain | 128 (50.2) | 98 (38.4) | 29 (11.4) |
| The provider gives the necessary advice to the client | 163 (63.9) | 34 (13.3) | 58 (22.7) |
| There is a comfortable waiting room | 106 (41.7) | 60 (23.5) | 89 (34.9) |
| The service delivery area is clean | 94 (36.9) | 26 (14.1) | 135 (52.9) |
| The service delivery area is ventilated | 188 (46.3) | 37 (14.5) | 100 (39.2) |
| The service delivery area is suitable for the service | 102 (40.0) | 47 (18.4) | 106 (41.6) |
| Waiting time for the service is acceptable | 85 (33.3) | 30 (11.8) | 140 (54.9) |
| The working hour of the health facility is suitable for the service | 135 (52.9) | 26 (10.2) | 94 (36.9) |
| Clients get laboratory service easily | 94 (36.9) | 33 (12.9) | 128 (50.2) |
| Clients get drugs easily | 118 (46.3) | 41 (16.7) | 96 (37.6) |
| Service providers are available at the workplace | 98 (38.4) | 25 (9.8) | 132 (51.8) |
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