Impact of COVID-19 on the 937 Telephone Medical Consultation Service in Saudi Arabia
Table 1
The number and types of consultations received by 937-Call Center service in 2020.
Type of medical consultation inquiry
Start date
End date
Number of consultations (%)
General medical consultations
01/01/2020
21/12/2020
7,093,986 (98.41)
Pharmaceutical consultations
13/06/2020
21/12/2020
45,295 (0.63)
Psychological consultations
12/04/2020
21/12/2020
35,119 (0.49)
Poison consultations
01/01/2020
21/12/2020
18,428 (0.26)
Dental consultations
13/06/2020
21/12/2020
20,834 (0.29)
Nutrition consultations
13/06/2020
21/12/2020
12,196 (0.17)
Type 1 diabetes consultations
05/04/2020
21/12/2020
3,549 (0.05)
Smoking cessation consultations
16/08/2020
21/12/2020
2,673 (0.04)
Business support consultations
16/08/2020
21/12/2020
443 (0.01)
Total
7,232,523 (100)
When data first collected; data collection end date; a service started during the pandemic to target the business sector to provide COVID-19-related consultations.
