Impact of COVID-19 on the 937 Telephone Medical Consultation Service in Saudi Arabia

Table 3

Change in percentage of calls received by each category of staff working in the 937-Call Center between 2019 and 2020 (March to September).

Staff category	Percentage of calls 2019	Percentage of calls 2020
Consultants	7.57%	2.36%
Specialists	53.53%	37.46%
Residents	27.25%	38.28%
Pharmacists	11.54%	1.62%
Volunteers	0.11%	20.28%
Total	100%	100%