Improving Consumer Satisfaction with Addiction Treatment: An Analysis of Alumni Preferences

Table 2

Mean values for respondent’s ratings of facility offerings.

Facility offering	Sample size	Mean	Standard deviation
Amenity category
Accommodations	378	4.23	1.03
Meals and nutrition	368	4.39	1.01
Exercise options	366	3.81	1.27
Leisure and extracurricular offerings	259	3.80	1.27
Holistic offerings	319	3.19	1.60
Staff support	367	4.38	1.12
Connectivity	338	3.48	1.49
Visitor policy	355	3.98	1.31
Cleanliness	366	4.46	1.01
Individual counseling category
Counselor availability	364	3.95	1.34
Counselor training and experience	375	4.36	1.10
Respect for patient’s treatment preferences	370	4.25	1.18
Flexibility to switch counselors	299	3.58	1.54
Inclusion of holistic approaches	308	3.18	1.62
Inclusion of alternative approaches	324	3.34	1.58
Group counseling category
Quality of lead counselor	378	4.38	1.08
Frequency of meetings	378	4.48	0.99
Consistency of meetings	378	4.42	1.03
Member empowerment and safety	369	4.32	1.15
Conflict resolution	371	4.23	1.19
Composite scores
Aggregate mean amenity score	379	3.99	0.97
Aggregate mean individual counseling score	379	3.84	1.14
Aggregate mean group counseling score	379	4.37	1.00