Research Article

Which Factors Affect User Satisfaction with ETC? Evidence from Shanghai and Beijing

Table 1

Definition of model variables.

VariablesDescription of variables

Personal attributesCity1: Beijing; 2: Shanghai
Gender1: Male; 2: Female
Age1: Under 18 years old; 2: 18–25 years old; 3: 26–30 years old; 4: 31–40 years old; 5: 41–50 years old; 6: 51–60 years old; 7: Over 60 years old
Education level1: Junior high school and below; 2: High school; 3: Junior college; 4: Undergraduate; 5: Postgraduate
Occupation1: Student (not working); 2: Staff of agencies/institutions; 3: Production company staff; 4: Commercial and service personnel; 5: Production personnel in agriculture, forestry, animal husbandry, fishery and water conservancy; 6: Soldier; 7: Others
Monthly income after tax1: Less than 2,000 yuan; 2: 2,000–5,000 yuan; 3: 5,001–8,000 yuan; 4: 8,001–15,000 yuan; 5: More than 15,000 yuan

Travel characteristicsNumber of trips on expressways per year1: 0 times; 2: 1–4 times; 3: 5–10 times; 4: 11–30 times; 5: More than 30 times
Duration of using ETC1: Less than 1 year; 2: 1 to 3 years; 3: 3 to 5 years; 4: More than 5 years

Problems encountered when using ETC lanesCongestion in ETC lanes0: No; 1: Yes
Inability to synchronize ETC deduction messages in real time
Disorderly fee deduction
Difficulties invoicing reimbursements
Damage to ETC equipment due to quality problems
Embezzlement of ETC cards
Inconvenience of finding ETC card recharge points

The importance of factors that influence the choice of using ETCLane congestion1: Strongly disagree; 2: Disagree; 3: Neither agree nor disagree; 4: Agree; 5: Strongly agree
Toll level
Usage safety (theft and embezzlement)
Usage correctness (wrong brushing and missing brushing)
Need for invoicing reimbursement
Driving information acquisition
ETC lane use experience

Concerns about the installation of ETC vehicle equipmentCumbersome formalities0: No; 1: Yes
Hidden dangers of fund security
Rarely driving on expressways
Don’t know about ETC or how to complete the formalities
Device effects on driving vision
Unsightly appearance

Advantages of ETCRelieve the congestion of expressway toll stations0: No; 1: Yes
High-tech sense
Convenient access
No need to take cards
Toll reduction
Other