Which Factors Affect User Satisfaction with ETC? Evidence from Shanghai and Beijing

Table 5

Ordinal logistic regression analysis results of the samples of M2.

Variables	B	SE	Significance	Exp (B)
Threshold
Dissatisfied	−91.725	70.111	0.191	0.000
Generally satisfied	−8.229	61.228	0.893	0.000
Congestion in ETC lanes (relative to yes)
No	114.075	45.704	0.013	3.484E + 49
Inability to synchronize ETC deduction messages in real time (relative to yes)
No	79.717	32.221	0.013	4.175E + 34
Disorderly fee deduction (relative to yes)
No	−45.214	18.651	0.015	0.000
Difficulties invoicing reimbursements (relative to yes)
No	56.562	23.472	0.016	3.669E + 24
Damage to ETC equipment due to quality problems (relative to yes)
No	39.032	16.681	0.019	8.941E + 16
Embezzlement of ETC cards (relative to yes)
No	−119.732	72.483	0.099	0.000
Inconvenience of finding ETC card recharge points (relative to yes)
No	34.36	18.053	0.057	8.363E + 14
Cumbersome formalities (relative to yes)
No	3.964	4.613	0.390	52.668
Hidden dangers of fund security (relative to yes)
No	34.962	13.959	0.012	1.527E + 15
Rarely driving on expressways (relative to yes)
No	9.855	7.589	0.194	19,053.384
Don’t know about ETC or how to complete the formalities (relative to yes)
No	75.979	7,484.756	0.992	9.937E + 32
Device effects on driving vision (relative to yes)
No	−63.530	26.268	0.016	0.000
Unsightly appearance (relative to yes)
No	−108.035	7,485.335	0.988	0.000
Relieve the congestion of expressway toll stations (relative to yes)
No	−9.166	5.586	0.101	0.000
High-tech sense (relative to yes)
No	−37.756	16.267	0.020	0.000
Convenient access (relative to yes)
No	38.673	16.011	0.016	6.244E + 16
No need to take cards (relative to yes)
No	40.947	18.004	0.023	6.068E + 17
Toll reduction (relative to yes)
No	−44.932	18.969	0.018	0.000