[Retracted] Analyzing the Relationship between Hotel Brand Image, Service Quality, Experience Marketing, and Customer Satisfaction under the Environment of Social Network
Table 2
Rules for calculating emotional scores.
Text type
Formula
Examples
Not mentioned
EV = 0
Characteristic words
Feature words + emotional words
EV = f (x)
Cost-effective
Feature word + adverb + emotion word
Poor sound insulation
Characteristic words + negative words + emotional words
Service attitude was not friendly
Characteristic word + negative word + adverb + emotional word
