[Retracted] BSC-Based Performance Evaluation Model for Securities Industry and Its Application

Table 3

Standardization of survey data for BSC-based performance evaluation of securities industry.

Index level	Investment	Brokerage	Consulting	Management
Growth rate of main business income	0.1016	0.1200	0.2000	0.1100
Growth rate of per capita profit	0.1406	0.1800	0.1500	0.1200
Growth rate of enterprise profit	0.1250	0.2000	0.1400	0.1600
Average interest rate of customer accounts	0.0625	0.1200	0.0800	0.0600
Asset stock ratio of newly opened effective accounts	0.1406	0.3000	0.2500	0.3000
Task completion rate of the target market	0.8438	1.2000	1.1000	0.9000
Asset stock ratio of regular customers	0.5313	0.8000	0.6000	0.7000
Commission retention rate	0.8438	1.2000	0.9000	0.9500
New customer acquisition rate	0.0781	0.1800	0.1000	0.0900
Customer retention rate	0.6875	0.8500	0.7800	0.7500
Customer satisfaction	0.6797	0.8600	0.7900	0.8000
Market share	0.2188	0.8400	0.2000	0.1000
Customer complaints	1.0000	0.0500	0.0300	0.0400
Cost control rate	0.7266	0.9000	0.8800	0.7500
Recognition of the internal control system	0.6797	0.9000	0.8500	0.8300
Information product update rate	0.1016	0.1200	0.1000	0.0800
Business process rate	0.0781	1.3000	1.2000	1.1000
Business error rate	0.9922	0.0200	0.0400	0.0200
Completion rate of training hours	0.6875	0.9200	0.8900	0.8500
Proportion of staff training expenses	0.0469	0.1000	0.0900	0.0700
Achievement rate of personal targets	1.0000	1.2000	1.1000	1.0000
Employee satisfaction	0.6875	0.9200	0.8900	0.8500
Employee turnover	0.9922	0.0200	0.0400	0.0500