[Retracted] BSC-Based Performance Evaluation Model for Securities Industry and Its Application

Table 4

Weights of performance evaluation of securities industry.

Index level	AHP	Entropy weight method	Improved entropy weight method
Growth rate of main business income	0.1378	0.0455	0.0435
Growth rate of per capita profit	0.0824	0.0450	0.0433
Growth rate of enterprise profit	0.1481	0.0449	0.0432
Average interest rate of customer accounts	0.0423	0.0458	0.0436
Asset stock ratio of newly opened effective accounts	0.0241	0.0453	0.0434
Task completion rate of the target market	0.0545	0.0447	0.0431
Asset stock ratio of regular customers	0.0292	0.0448	0.0432
Commission retention rate	0.0175	0.0447	0.0431
New customer acquisition rate	0.0214	0.0458	0.0437
Customer retention rate	0.0283	0.0446	0.0431
Customer satisfaction	0.0199	0.0447	0.0431
Market share	0.0333	0.0525	0.0468
Customer complaints	0.0075	0.0446	0.0431
Cost control rate	0.0531	0.0447	0.0431
Recognition of the internal control system	0.1227	0.0447	0.0431
Information product update rate	0.0313	0.0454	0.0435
Business process rate	0.0349	0.0498	0.0456
Business error rate	0.0170	0.0446	0.0431
Completion rate of training hours	0.0107	0.0447	0.0431
Proportion of staff training expenses	0.0113	0.0448	0.0432
Achievement rate of personal targets	0.0404	0.0447	0.0431
Employee satisfaction	0.0259	0.0447	0.0431
Employee turnover	0.0064	0.0446	0.0431