[Retracted] BSC-Based Performance Evaluation Model for Securities Industry and Its Application

Table 5

Weights of traditional integrated weighting method and improved integrated weighting method in performance evaluation of securities industry.

Index level	Entropy weight method	Improved entropy weight method
Growth rate of main business income	0.1379	0.1009
Growth rate of per capita profit	0.0820	0.0674
Growth rate of enterprise profit	0.1473	0.1070
Average interest rate of customer accounts	0.0425	0.0434
Asset stock ratio of newly opened effective accounts	0.0241	0.0323
Task completion rate of the target market	0.0541	0.0505
Asset stock ratio of regular customers	0.0290	0.0353
Commission retention rate	0.0174	0.0282
New customer acquisition rate	0.0215	0.0480
Customer retention rate	0.0281	0.0542
Customer satisfaction	0.0197	0.0463
Market share	0.0359	0.0613
Customer complaints	0.0074	0.0346
Cost control rate	0.0527	0.0305
Recognition of the internal control system	0.1217	0.0563
Information product update rate	0.0313	0.0225
Business process rate	0.0366	0.0244
Business error rate	0.0169	0.0171
Completion rate of training hours	0.0106	0.0232
Proportion of staff training expenses	0.0112	0.0236
Achievement rate of personal targets	0.0401	0.0404
Employee satisfaction	0.0257	0.0320
Employee turnover	0.0063	0.0207