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| Criteria | Subcriteria | Notation |
|
| Leadership | 1a. Leaders develop the mission, values, and ethics and act as role models | |
| 1b. Leaders define, monitor, review, and drive the improvement of the organization’s management system and performance | |
| 1c. Leaders engage with external stakeholders | |
| 1d. Leaders reinforce a culture of excellence with the organization’s people | |
| 1e. Leaders ensure that the organization is flexible and manage change effectively | |
|
| Strategy | 2a. Strategy is based on understanding the needs and expectations of both stakeholders and the external environment | |
| 2b. Strategy is based on understanding internal performance and capabilities | |
| 2c. Strategy and supporting policies are developed, reviewed, and updated | |
| 2d. Strategy and supporting policies are communicated, implemented, and monitored | |
|
| People | 3a. People’s plans support the organization’s strategy | |
| 3b. People’s knowledge and capabilities are developed | |
| 3c. People are aligned, involved, and empowered | |
| 3d. People communicate effectively throughout the organization | |
| 3e. People are rewarded, recognized, and cared for | |
|
| Partnerships and resources | 4a. Partners and suppliers are managed for sustainable benefit | |
| 4b. Finances are managed to secure sustained success | |
| 4c. Buildings, equipment, materials, and natural resources are managed in a sustainable way | |
| 4d. Technology is managed to support the delivery of strategy | |
| 4e. Information and knowledge are managed to support effective decision-making and to build the organization’s capability | |
|
| Processes, products & services | 5a. Processes are designed and managed to optimize stakeholder value | |
| 5b. Products and services are developed to create optimum value for customer | |
| 5c. Products and services are effectively promoted and marketed | |
| 5d. Products and services are produced, delivered, and managed | |
| 5e. Customer relationships are managed and enhanced | |
|
| Customer results | 6a. Perception measures | |
| 6b. Performance indicators | |
|
| People results | 7a. Perception measures | |
| 7b. Performance indicators | |
|
| Society results | 8a. Perception measures | |
| 8b. Performance indicators | |
|
| Key performance results | 9a. Key performance outcomes | |
| 9b. Key performance indicators | |
|
